Dick Van Dyke Appliance World
CSR Advocate
Full Time • Springfield
Benefits:
- 401(k)
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Profit sharing
- Savings bank
- Vision insurance
**Non remote position**
Our onsite Customer Service Representative Advocate, also known as a Call Center Advocate, interacts with customers to answer questions, resolve concerns, and provide customer care. The Customer Service Representative Advocate, will have excellent communication skills, be able to multitask, and have a friendly professional demeanor. The right candidate will also have learned a thorough understanding of the company's policies and services, after they complete their training with the company.
Our onsite Customer Service Representative Advocate, also known as a Call Center Advocate, interacts with customers to answer questions, resolve concerns, and provide customer care. The Customer Service Representative Advocate, will have excellent communication skills, be able to multitask, and have a friendly professional demeanor. The right candidate will also have learned a thorough understanding of the company's policies and services, after they complete their training with the company.
Additional Customer Service Representative Advocate position requirements:
- Ability to pass a background
- High school degree or equivalent
- Valid driver's license
Customer Service Representative Advocate duties include and not limited to:
- Handling calls: Taking and making calls in a timely manner and following guidelines
- Identifying needs: Understanding customer needs and researching issues
- Resolving issues: Resolving complaints and providing solutions
- Maintaining ownership: Keeping ownership of calls taken throughout the customer experience process, including following with them
- Recommending improvements: Suggesting ways to improve systems and processes
- Providing information: Sharing information about services, policies, billing, and warranties
- De-escalating situations: Helping dissatisfied customers and staying professional while de-escalating situations
- Maintaining a database: Keeping accurate notes in the database of customer information
- Team player: Collaborate as a team to deliver award winning service
- Passing on feedback: Sharing customer feedback with the department supervisor
Position Hours:
Monday thru Friday 8am to 5pm (1HR meal break)
Rotating Saturdays 8am to 4pm (30 min meal break)
Closed every Sunday
Customer Service Representative Advocate benefits after 90-days Include:
- 401K Profit Sharing
- 5 paid days off
- 1 paid personal day accrued every 90-days up to four a year
- 2 Health Insurance plans to choose from
- Dental Insurance
- Vision Insurance
- Free Group Life Insurance
- Health Savings Account
- A performance and attendance evaluation for a pay increase
- Closed Sunday's
Customer Service Representative Advocate Full-time hourly position pay structure:
$17.00 to $18.00 per hour. Starting wages are commensurate with experience and a proven work history.
Compensation: $17.00 - $18.00 per hour
Independent Retail offers a myriad of opportunities for people of all backgrounds.
When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don’t work in sales?
Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service — to name just a few. Retail companies are also some of the most exciting brands in the country — and they’re driving the industry’s innovations in customer experience.
Retail is the #1 private-sector employer in the country
If you’re seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you!
This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.
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Opportunity for Growth
If you want a managerial position in a fun environment, why not choose the retail industry? You can start off as a junior or associate manager of a store and work your way up to the top and be the manager. (Source: careeraddict.com)
Gain Skills You Can Use for the Rest of Your Life
71% of hiring managers say retail provides its employees with foundation skills and experiences that are transferable to other industries. (Source: nrffoundation.org)
Job Security
The Bureau of Labor Statistics indicates that the number of retail sales jobs is expected to grow by 17 percent between 2010 and 2020, which is in keeping with the average rate of growth for all other industries. That means job opportunities should continue to be plentiful. (Source: chron.com)